Customer Support
Shipping Monday–Wednesday for the freshest arrival.
We ship Monday through Wednesday only to help your pickles arrive fresh and at their best. We do not ship through holidays: if a shipment would be in transit over a holiday or carrier holiday closure, we hold it until the next suitable Monday–Wednesday shipping day. This helps avoid delays and spoilage while protecting the quality of your order.
Need a hand?
What can we help with?
Order questions, delivery issues, or stocking LPC in your business—start here. Our family will help you find the next step.
Where’s my order?Tracking and delivery updates
Enter your order number and the email or phone number used at checkout to see the latest shipment updates. You can also look up a tracking number. Updates appear as the carrier scans your package.
Track my order →Can’t find your confirmation, or concerned about a delay? Email us with your order number and the email used at checkout.
Ask about my delivery →Something wrong with your order?Damaged, leaking, missing, incorrect, or never arrived
If something isn’t right, contact us and we’ll work with you to make it right. Please report delivery damage or quality concerns within 48 hours of arrival, consistent with our refund policy.
Include:
- Your order number and email used at checkout
- Which items are affected and how many
- What happened: damage, leakage, missing or wrong items, quality concern, or an order that never arrived
- Photos of the affected items and packaging, when available
- Whether you would prefer a replacement or refund for our review
Attach photos in your email. We review each request before arranging a replacement or refund. Please don’t send food back unless we ask you to.
Wholesale & retailBring Lancaster Pickle Company to your business
Interested in stocking LPC? Explore our 2-gallon and 5-gallon wholesale buckets, pickup, and local delivery options.
Explore wholesale →Our policiesShipping, refunds, and ordering questions
Our delivery promise
Help with delivery problems is included with every order. If your pickles arrive damaged, leaking, or with a quality issue, reach out with your order number and photos when available. We’ll review what happened and work with you to make it right.
Still need a hand? hello@lancasterpicklecompany.com
Shop hours, phone, and directions →
Inspect on arrival & report within 48 hours
Open and inspect your order promptly upon delivery and refrigerate products immediately. Report damaged, leaking, warm, incorrect, missing, or other quality-related items to hello@lancasterpicklecompany.com within 48 hours of the carrier-recorded delivery time.
Include your order number, affected items and quantities, a description of the issue, and clear photos of the affected containers, lids or seals, outer shipping box, and insulation and ice packs. For temperature concerns, tell us when the package was opened and refrigerated and include a temperature reading if available. Do not taste or consume affected products if they arrive warm, leaking, with a broken seal, or otherwise appear unsafe. Do not delay reporting a concern while gathering photos.
We review each claim and, when appropriate, offer a replacement or refund. Claims reported after 48 hours may not qualify. Nothing in this reporting requirement limits rights available under applicable law.