Terms of service
Terms of Service
Last updated: October 14, 2026
Overview
Welcome to Lancaster Pickle Company! The terms “we,” “us,” and “our” refer to Lancaster Pickle Company.
Lancaster Pickle Company operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our online store is powered by Shopify.
These Terms of Service, together with the policies referenced herein, describe your rights and responsibilities when using our Services.
By visiting our website or purchasing from Lancaster Pickle Company, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use of our Services.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
1. Access and Accounts
By using our Services, you represent that you are at least the age of majority in your jurisdiction or have the necessary permission from a parent or legal guardian.
You agree to provide accurate, current, and complete information when placing orders or creating an account.
You are responsible for maintaining the confidentiality of your account credentials and for activity occurring under your account.
We reserve the right to suspend or terminate accounts used fraudulently or in violation of these Terms.
2. Our Products
Lancaster Pickle Company sells specialty pickle products and other food items.
We make reasonable efforts to accurately display product descriptions, ingredients, quantities, photographs, and pricing.
Actual product appearance may vary slightly due to natural ingredient differences, small-batch production, and screen settings.
Product availability, ingredients, descriptions, and prices may change without notice.
Customers should review ingredient and allergen information before consuming our products. If you have a food allergy or dietary concern, contact us before ordering.
Follow all storage, refrigeration, and handling instructions provided with your order or on product packaging.
3. Orders
By placing an order, you authorize Lancaster Pickle Company and its payment processors to charge your selected payment method for the total purchase amount.
Orders are subject to acceptance, payment verification, and product availability.
We reserve the right to decline or cancel orders when necessary, including in cases of suspected fraud, pricing errors, or inventory shortages, subject to applicable law.
If we cancel an order after payment has been collected, we will issue the appropriate refund.
Please review your order carefully before submitting it. Once an order has entered processing or shipping, cancellation may no longer be possible.
Purchases are subject to our Return and Refund Policy and applicable consumer protection laws.
4. Prices and Billing
All prices are listed in U.S. dollars unless otherwise stated.
Prices, discounts, promotions, and product availability are subject to change without notice.
Applicable taxes and shipping charges will be displayed during checkout before payment is completed.
Online prices and promotions may differ from those available at our physical retail location or through third-party marketplaces.
You agree to provide accurate billing and payment information and confirm that you are authorized to use your selected payment method.
5. Shipping and Delivery
We ship eligible products to destinations available during checkout.
Shipping rates, delivery estimates, minimum purchase requirements, and promotional shipping offers are displayed on our website or during checkout.
Delivery dates are estimates and are not guaranteed.
Orders may experience delays due to carrier operations, severe weather, holidays, high order volumes, or other circumstances beyond our reasonable control.
Because our products include perishable food items, customers should promptly retrieve deliveries and follow any refrigeration or storage instructions.
If your order arrives damaged, incorrect, missing items, or with a suspected quality issue, please contact us within 48 hours of delivery whenever possible.
We will review the circumstances and determine an appropriate resolution in accordance with our Return and Refund Policy and applicable law.
Nothing in this section limits rights or remedies available under applicable consumer protection laws.
6. Returns, Refunds, and Cancellations
Because we sell perishable food products, all sales are generally final.
We do not accept returns or exchanges for changes of mind, flavor preferences, or incorrect selections made when ordering.
If an order arrives damaged, incorrect, incomplete, or with a quality concern, please contact us within 48 hours of delivery with your order number, a description of the issue, and photographs when applicable.
Depending on the circumstances, we may provide a replacement or refund.
For food safety reasons, customers should not return food products unless specifically instructed.
Orders may be canceled before processing or shipment when possible.
For complete details, please review our Return and Refund Policy.
Nothing in this section excludes or restricts rights that cannot legally be waived.
7. Intellectual Property
All original website content, product photographs, graphics, text, branding, logos, designs, and other materials belonging to Lancaster Pickle Company are protected by applicable intellectual property laws.
You may use our website for lawful personal shopping purposes.
You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission, except as permitted by law.
Shopify and other third-party trademarks remain the property of their respective owners.
8. Third-Party Services and Links
Our website may use third-party services for payment processing, shipping, reviews, analytics, advertising, and other functionality.
We may also provide links to third-party websites.
We do not control the content, availability, security, or privacy practices of independent third-party websites.
Your use of third-party services may be subject to their own terms and policies.
9. Relationship With Shopify
Our online store is powered by Shopify, which provides the technology supporting our ecommerce services.
Purchases made through our store are transactions between you and Lancaster Pickle Company.
Shopify is not the seller of our products and is not responsible for fulfilling orders placed with Lancaster Pickle Company.
Shopify may collect and process information in connection with your use of our store, as described in our Privacy Policy and Shopify’s applicable privacy notices.
10. Privacy
Our Privacy Policy describes how personal information is collected, used, processed, and disclosed when you visit our website or purchase products.
By using our Services, you acknowledge that you have had the opportunity to review our Privacy Policy.
11. Customer Reviews and Feedback
Customers may submit reviews, photographs, comments, suggestions, and other feedback.
By submitting content to us, you confirm that you have the right to share it and that it does not violate applicable laws or the rights of others.
You grant Lancaster Pickle Company a nonexclusive, worldwide, royalty-free license to use, reproduce, display, and share submitted feedback for legitimate business and promotional purposes, subject to applicable law.
We reserve the right to remove reviews or content that are fraudulent, unlawful, abusive, misleading, or otherwise violate these Terms.
12. Errors and Inaccuracies
Occasionally, our website may contain typographical errors, inaccurate product information, incorrect pricing, or inventory discrepancies.
We reserve the right to correct these errors and update information without prior notice.
If an error affects an order that has already been placed, we may contact you to resolve the issue or cancel the order and issue any refund required by law.
13. Prohibited Uses
You agree not to use our website or Services to:
- Engage in fraudulent, unlawful, or deceptive activity.
- Violate applicable laws or regulations.
- Infringe upon intellectual property rights.
- Harass, threaten, or abuse others.
- Transmit malicious software or interfere with website security.
- Collect personal information without authorization.
- Attempt to gain unauthorized access to accounts, systems, or payment information.
- Misrepresent your identity or submit false information.
We may restrict access to our Services when reasonably necessary to protect our business, customers, or systems.
14. Automated Access
Automated systems, bots, and software agents must comply with applicable laws, website security measures, and any access restrictions communicated by our Services.
We may restrict automated activity that interferes with website functionality, security, or normal customer access.
15. Termination
We reserve the right to suspend or terminate access to our Services when a user violates these Terms or engages in fraudulent or unlawful activity.
Termination does not eliminate obligations incurred before termination.
Provisions intended to survive termination, including intellectual property, limitations of liability, and dispute-related provisions, will remain effective where legally permitted.
16. Disclaimer of Warranties
We strive to provide accurate information and quality products.
However, except for warranties expressly provided by Lancaster Pickle Company or required by applicable law, our website and Services are provided on an “as is” and “as available” basis.
We do not guarantee that our website will operate without interruption, errors, or technical difficulties.
Nothing in these Terms excludes warranties or consumer protections that cannot legally be disclaimed.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Lancaster Pickle Company and its owners, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or Services.
Nothing in these Terms limits liability for matters that cannot legally be excluded or restricted, including liability arising from applicable product safety or consumer protection laws.
18. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Lancaster Pickle Company from third-party claims, losses, and reasonable expenses arising from your unlawful use of our Services or material violation of these Terms.
This provision does not apply where prohibited by applicable law.
19. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the extent permitted by law or severed if necessary.
The remaining provisions will continue in effect.
20. Entire Agreement
These Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other applicable published policies, constitute the agreement governing your use of our Services.
Failure to enforce a provision does not constitute a waiver of our right to enforce it later.
21. Assignment
You may not transfer your rights or obligations under these Terms without our prior written consent.
We may transfer our rights and obligations in connection with a lawful business sale, restructuring, or similar transaction, subject to applicable law.
22. Governing Law
These Terms of Service are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.
Any disputes shall be subject to the jurisdiction of the appropriate courts in Pennsylvania, except where applicable law provides otherwise.
Nothing in this section limits mandatory legal rights available to customers in their jurisdiction.
23. Electronic Communications
By placing an order or creating an account, you agree that we may send transactional and service-related communications electronically.
These may include order confirmations, shipping notifications, account information, policy updates, and customer service communications.
Promotional communications are governed by applicable marketing laws and your communication preferences.
24. Changes to These Terms
We may update these Terms of Service to reflect changes in our operations, products, technology, or legal obligations.
The updated Terms will be posted on our website with a revised effective date.
We will provide additional notice when required by applicable law.
25. Contact Information
Questions regarding these Terms of Service or your purchase should be directed to:
Lancaster Pickle Company
318 North Queen Street
Lancaster, PA 17603
United States
Phone: +1 717-283-6606
Email: hello@lancasterpicklecompany.com
Website: https://lancasterpicklecompany.com
Last updated: October 14, 2026