Frequently Asked Questions
Shipping Monday–Wednesday for the freshest arrival.
We ship Monday through Wednesday only to help your pickles arrive fresh and at their best. We do not ship through holidays: if a shipment would be in transit over a holiday or carrier holiday closure, we hold it until the next suitable Monday–Wednesday shipping day. This helps avoid delays and spoilage while protecting the quality of your order.
How much does shipping cost?
Every order is packed cold in an insulated box with gel packs and shipped Monday–Wednesday. The checkout shipping total is one flat rate by box size — $29.95 for up to 4 quarts, $39.95 for 6–8 quarts, and $49.95 for 12 quarts — anywhere in the continental US. Alaska, Hawaii, and US territories are calculated at checkout. The online order minimum is $30.
Can I mix flavors?
Yes. Choose individual quarts or build a 4-, 6-, 8- or 12-quart box and mix your favorite flavors. Our online pickle quarts contain sliced chips.
Do the pickles need refrigeration?
Yes. Our pickles are refrigerated products and ship in insulated packaging. Refrigerate promptly upon arrival and follow the storage and date information on your label.
What if my order arrives damaged or I have a quality concern?
Contact us within 48 hours of delivery with your order number, a description and photos of the product and packaging. Do not consume a product with a broken seal or if you have a food-safety concern. We will review the issue and help make it right. Read our refund policy.
Where can I find ingredients, allergens and shelf life?
Check the product label. If you need information before ordering, email hello@lancasterpicklecompany.com with the exact flavor you are considering. Shelf life and ingredients vary by product.
Can I visit the shop?
Find us at 318 N Queen St., Lancaster, PA 17603. See current shop hours and contact information.
Do you offer subscriptions?
Our monthly four-quart Pickle Club is $51.20 before shipping and tax, reflecting a 20% discount on the regular $64 price. It renews monthly until canceled. Explore the Pickle Club.
Inspect on arrival & report within 48 hours
Open and inspect your order promptly upon delivery and refrigerate products immediately. Report damaged, leaking, warm, incorrect, missing, or other quality-related items to hello@lancasterpicklecompany.com within 48 hours of the carrier-recorded delivery time.
Include your order number, affected items and quantities, a description of the issue, and clear photos of the affected containers, lids or seals, outer shipping box, and insulation and ice packs. For temperature concerns, tell us when the package was opened and refrigerated and include a temperature reading if available. Do not taste or consume affected products if they arrive warm, leaking, with a broken seal, or otherwise appear unsafe. Do not delay reporting a concern while gathering photos.
We review each claim and, when appropriate, offer a replacement or refund. Claims reported after 48 hours may not qualify. Nothing in this reporting requirement limits rights available under applicable law.