Our Policies

Shipping Monday–Wednesday for the freshest arrival.

We ship Monday through Wednesday only to help your pickles arrive fresh and at their best. We do not ship through holidays: if a shipment would be in transit over a holiday or carrier holiday closure, we hold it until the next suitable Monday–Wednesday shipping day. This helps avoid delays and spoilage while protecting the quality of your order.

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Shipping & refunds

Know what to expect before your pickles arrive. Find our shipping information and refund policy below.

Shipping policy →

Order processing, checkout shipping charges, delivery estimates, refrigerated packaging, tracking, and help with delivery problems.

Read our shipping policy

Refund policy →

How to report damaged, incorrect, missing, or quality-related issues, request a replacement or refund, and ask about cancellations.

Read our refund policy

Our delivery promise

If your order arrives damaged, leaking, or with a quality issue, contact us with your order number and photos when available. We’ll review what happened and work with you to make it right. Please report delivery damage and quality concerns within 48 hours of arrival.

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Inspect on arrival & report within 48 hours

Open and inspect your order promptly upon delivery and refrigerate products immediately. Report damaged, leaking, warm, incorrect, missing, or other quality-related items to hello@lancasterpicklecompany.com within 48 hours of the carrier-recorded delivery time.

Include your order number, affected items and quantities, a description of the issue, and clear photos of the affected containers, lids or seals, outer shipping box, and insulation and ice packs. For temperature concerns, tell us when the package was opened and refrigerated and include a temperature reading if available. Do not taste or consume affected products if they arrive warm, leaking, with a broken seal, or otherwise appear unsafe. Do not delay reporting a concern while gathering photos.

We review each claim and, when appropriate, offer a replacement or refund. Claims reported after 48 hours may not qualify. Nothing in this reporting requirement limits rights available under applicable law.