Terms of Service
About These Terms
These Terms of Service govern your use of the Lancaster Pickle Company online store and purchases made through it. By visiting our store or placing an order, you agree to these terms. If you do not agree, please do not use the store.
Eligibility and Account Information
You must be legally able to enter into a binding agreement to place an order. You agree to provide current, accurate, and complete information for purchases and account details, and to keep that information up to date.
Products, Availability, and Pricing
We make reasonable efforts to display products, descriptions, and prices accurately. Colors, packaging, and appearance may vary slightly. Product availability and prices may change without notice. We may limit quantities, correct listing or pricing errors, or cancel an order where permitted by law. If we cancel an order after payment, we will refund the amount paid for the cancelled order.
Food Products and Product Information
Please read product labels and ingredient information carefully. If you have questions about ingredients or allergens, contact us before ordering. Follow any storage and handling instructions provided with the product. Do not consume a product if its packaging or seal appears compromised or if you have a food-safety concern; contact us promptly.
Orders and Payment
Submitting an order is an offer to purchase. An order confirmation acknowledges receipt and does not necessarily mean the order has been accepted. We may refuse, limit, or cancel orders for reasons including suspected fraud, inventory issues, listing errors, or shipping restrictions. You authorize us and our payment providers to charge the payment method you provide for the total shown at checkout.
Shipping and Delivery
Shipping methods, charges, and estimated delivery windows are shown at checkout or in our shipping information. Delivery dates are estimates and are not guaranteed. Please provide a complete and accurate shipping address. Contact us promptly if an order arrives damaged, incorrect, or with a product-quality concern.
Returns and Refunds
Because our products are food and consumable items, all sales are final and we do not accept returns or exchanges for a change of mind or taste preference. If an order arrives damaged, incorrect, incomplete, or with a quality issue, contact us within 48 hours of delivery with your order number and supporting photos where applicable. Any replacement or refund will be handled under our Refund Policy. Nothing in these terms removes rights that cannot legally be excluded.
Acceptable Use
You may not use our store for unlawful purposes, interfere with its security or operation, submit false information, infringe another person's rights, or attempt to gain unauthorized access to our systems.
Third-Party Services and Links
Our store may use third-party services or link to third-party websites. Those services and websites are governed by their own terms and policies, and we are not responsible for their content or operation.
Disclaimer and Limitation of Liability
To the extent permitted by law, the store and its services are provided on an “as available” basis. We do not exclude warranties or limit liability where doing so would be unlawful. To the extent permitted by law, Lancaster Pickle Company will not be liable for indirect, incidental, special, or consequential losses arising from use of the store or products. Nothing in these terms limits liability that cannot be limited under applicable law.
Changes to These Terms
We may update these terms from time to time by posting the revised version on this page. Changes apply from the date posted, subject to applicable law. Your continued use of the store after changes are posted indicates acceptance of the revised terms.
Governing Law and Contact
These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except where applicable law requires otherwise. Questions about these terms or an order can be sent through our Contact Us page.
Inspect on arrival & report within 48 hours
Open and inspect your order promptly upon delivery and refrigerate products immediately. Report damaged, leaking, warm, incorrect, missing, or other quality-related items to hello@lancasterpicklecompany.com within 48 hours of the carrier-recorded delivery time.
Include your order number, affected items and quantities, a description of the issue, and clear photos of the affected containers, lids or seals, outer shipping box, and insulation and ice packs. For temperature concerns, tell us when the package was opened and refrigerated and include a temperature reading if available. Do not taste or consume affected products if they arrive warm, leaking, with a broken seal, or otherwise appear unsafe. Do not delay reporting a concern while gathering photos.
We review each claim and, when appropriate, offer a replacement or refund. Claims reported after 48 hours may not qualify. Nothing in this reporting requirement limits rights available under applicable law.